Customer Solutions

Combining services to meet your needs.

Our Mission

“To be respected and trusted by our customers as being responsive and innovative while providing services with the best value.”
– Brophy Services Inc. Syracuse NY

Brophy Services Customer Solutions

Combining services to meet your needs.

We work with our clients to help create winning combinations of service that meet the individual needs of their facility. Whether big or small, daily or monthly, we provide customized solutions to meet your needs. With our team of experienced professionals, Brophy Services has the manpower necessary to ensure that proper workmanship is being performed at every stage and on every job site.
With our single-source approach, you’ll receive:

  • Significant cost savings
  • Comprehensive & customized packages
  • Extensive management expertise
  • A complete supply distribution system: Volume purchasing/discounts on items such as paper products & cleaning supplies
  • One invoice
  • One telephone call access
  • Program flexibility

Our Policy

  • To meet or exceed the expectations of our customers by supplying janitorial cleaning services that conform to their specified requirements, on time, every day.

Our Mission

  • To be respected and trusted by our customers as being responsive and innovative, while providing services with the best value.


  • Protect and respect the environment by constantly reinforcing all regulatory and customer standards for the environment, safety and service operations.
  • To provide our number one asset, our employees, with a rewarding career, while maintaining a professional work force and respect for the individual.
  • We believe that requirements for cleaning services are established by our Client’s in partnership with Brophy Services.
  • Management has the responsibility to provide a quality service system, along with the required resources and training to support all cleaning personnel.

Articles of Interest

Hand Washing IQ - Washing vs. Rinsing hands

A national hand washing survey reveals more Americans are simply rinsing their hands with water instead of soaping up after using a public restroom. Seventy percent admit they’ve skipped the important cleaning step. Read this article on Hand Washing.

Myths & Realities of Green Cleaning - Fragrance and Bio-based Cleaners in Green Cleaning

Many Green chemical manufacturers now remove fragrances from their products. “There is a very real reason for this. For some people, the fragrance found in these and other products can be as problematic to health as secondhand smoke.”
Read the full article on Green Cleaning Products.

Skin Protection & Hygiene - Reduce Illness, Absences and Costs Due to Skin Problems

According to the Bureau of Labor Statistics, 10 to 15 percent of all occupational illness is caused by skin disease.
Read this article on Skin Protection & Hygiene.

Going Green Step by Step - Sustainable Strategies for Health Care Facilities

Despite the growing acceptance of the green movement in virtually all other industries–from education to manufacturing–the healthcare industry, including hospitals, medical offices, and nursing and long-term care locations, has been less aggressive in adopting these strategies. Read the entire article on Going Green Step by Step.

Healthy Workplaces Start In The Restroom

One in five Americans will get the flu this year–and 90 percent of employees come to work when sick. Hand washing is the best defense for reducing the spread of infection. But unfortunately, America has a hand washing problem. According to a recent study, only 5 percent of Americans wash their hands for the recommended 15 seconds. Read the article, Healthy Workplaces Start in the Restroom. From: Contracting Profits Print Issue: Nov/Dec 2013

Importance of a Clean Restroom - Holistic, Unisex Approaches Taken to Restroom Odor Control, Use

Whether unisex or not, unsanitary restrooms in commercial establishments will drive up to a third of customers away.
“Restrooms that look and smell clean contribute to an overall positive user experience. So if a restaurant restroom is perceived as dirty, how might the kitchen look or smell?” Read the article on Importance of a Clean Restroom.

Dry Soil Removal - Vacuum Frequently to Ensure Long Carpet Life

The Carpet and Rug Institute says routine vacuuming is the most important part of any maintenance program, and the most important features of vacuuming maintenance will be identifying high, medium and low traffic areas. Read the full article on Dry Soil Removal.

Threat of Infection Grows - Fresh Look at Healthcare Cleaning and Disinfection

The Germs are taking OVER! Hospital-acquired infections pose a major threat. Highly virulent and increasingly antimicrobial resistant pathogens are major sources of infections that kill some 14,000 patients annually. This article goes over the four most common products or equipment used to “reduce” these pathogens. Read the full article on Healthcare Cleaning and Disinfection.

FDA Questions Use, Effectiveness of Antibacterial Soaps

The FDA’s newly proposed rule is requiring manufacturers to demonstrate if triclosan and triclocarban, which are found in some hand soaps and other products, are safe. If not the FDA wants them removed from the marketplace. There is no evidence that these chemicals are any more effective than just plain soap and water. Furthermore some data shows that these chemicals could pose health risks, such as bacterial resistance or hormonal effects. Read about the Effectiveness of Antibacterial Soaps.

Removing Soils and Odors - High-Tech Public Restroom Cleaning for Aesthetics and Health

Combining a healthy, hygienically clean restroom with visual appeal? Yes, because it has to look clean too! Stains and odors – two of the toughest jobs in the restroom- can make an otherwise clean facility seem less appealing. According to a Clorox study, two-thirds of Americans would refuse to patronize business establishments with dirty restrooms. Read about Removing soils and odors in the restroom.

Neutralize Salt Damage - Strategies to Prevent Corrosion of Carpeting

“While road salt helps drivers because it melts snow and ice, it can wreak havoc on office carpets and floors. What most people don’t know is that road salt has a high alkaline content and if left for a period of time, can break down the fibers, permanently damaging or destroying the carpet.” Read the full article on Preventing carpet corrosion.

A Range of Hazards - Choose the Right Gloves for the Task at Hand

Maintenance workers wear many hats and often perform tasks spontaneously, which means they may not always be wearing the hand protection they need. The gloves need to be able to handle performing multiple tasks. Protection from chemicals, grip and safety from cuts and puncture wounds all need to be addressed before choosing what type of glove suits the job. Read the full article How to choose the right gloves.

K-12 Schools: Ideal Facilities For Green Cleaning - H2Only Renewable Cleaning Puts Water Tech Into Practice

When cleaning K-12 schools, the aim is to keep occupants safe and healthy, particularly as children are among the most vulnerable of populations. This article looks at two approaches to green cleaning in schools. Both building service contractors profiled share the same goal of reducing illness and therefore, absenteeism. Read more on H2Only Cleaning. From: Contracting Profits Print Issue: Jan/Feb 2014

Infection Control - Cleaning Up Blood Is Not The Same As A Typical Spill

Common sense plays a big role in compliance and in protecting janitors’ health. Remind them to keep their eyes open, stop, think, and don’t take chances. When in doubt, follow OSHA’s precautions. Read more on How to Clean up Blood. From: Contracting Profits Print Issue: Jan/Feb 2014

Regulate Thyself - Right or Wrong

It’s no secret that money often causes good people to do bad things. In part that’s because it’s the way we in business keep score. That can tempt some business owners focused on winning to stretch the rules and sometimes break them. Read more on Regulate Thyself. From: Enterprising Women

Reaching Farther Together

The Women Presidents’ Organization is the premier membership organization for women presidents and CEOs (and managing directors) of privately held, multi-million dollar companies. WPO’s mission is to provide accomplished women entrepreneurs a forum in which to use the 4C’s—-Collaboration, Confidentiality, Commitment and Connection. Read more on Reaching Farther Together. From: Enterprising Women

Why Food Safety Matters - Strengthening the Food Safety Culture

More than half of all food-borne illness outbreaks in the United States are associated with restaurants, and the CDC is taking action to prevent these outbreaks by improving environmental public health practice, including food-borne outbreak environmental assessments, food worker education and practices, and restaurant inspections. Each year, contaminated food consumed in the U.S. results in an estimated 48 million illnesses, more than 128,000 hospitalizations, and 3,000 deaths. Read more on Food safety matters.

Eight Tools for Spring Cleaning and IEQ

“Believe it or not, there is a wrong way to clean.” Before cleaning find a cleaning caddy, such as a bucket to keep cleaning tools and equipment nearby. Top tools to get it done –  1. microfiber cloths & distilled water 2. damp and dry cloth 3. scrub sponge – Read the entire article here Eight tools for spring cleaning.

Ten Reasons to Have Carpets Cleaned Year Round

As the weather warms and people head outdoors, it is important that custodial departments don’t lose sight of what needs to be done inside. There are many reasons why carpets should not be neglected. Doug Berjer product manager for CFR, manufacturers of recycling portable carpet extractors, offers these top ten reasons to have carpets cleaned year round. From: Contracting Profits, Read article on Ten Reasons to Have Carpets Cleaned Year Round.

Carpets, Health, and Air Quality

Creating a Carpet Maintenance Program – According to Doug Heiferman, a textile specialist and trainer with The Institute of Inspection, Cleaning, and Restoration Certification (IICRC), the first step toward creating an effective, sustainable carpet maintenance program should be training and certifying the technicians in charge of carpet cleaning. From: ISSA, Read article on Carpet Care.

Four Hiring Mistakes to Avoid - Four Job Interview Mistakes Employers Commonly Make

Finding your next capable janitor isn’t easy. Did you ever think you’d hired an eagle, only to have the person turn out to be a total turkey on the job? At one of my recent speaking engagements, one participant brought down the house when she said: “I interviewed the good twin; then the evil twin showed up for work.” – From: Contracting Profits Read article here: Four Hiring Mistakes To Avoid.

Bed Bugs Affect Even Highly Sanitary Environments

Bed bug activity is on the rise across the country. At Rollins, Orkin’s parent company, bed bug treatments rose 20 percent in 2013. That’s saying a lot, considering there were a third more treatments performed in 2012 than in 2011. While bed bugs can show up anywhere in America, our survey of the entire country shows that bed bugs are more active in the Midwest and East Coast. Read full article on bed bugs.

Preventing The Spread Of Bloodborne Pathogens

Bloodborne pathogens, such as bacteria and viruses, are present in blood and body fluids and can cause disease in humans. The bloodborne pathogens of primary concern are hepatitis B, hepatitis C and HIV. Read the article from The American National Red Cross.

Using Disinfectants Wisely

Disinfectants may pose risks to humans, animals, or the environment because they are designed to kill living germs . At the same time, disinfectants are useful because of their ability to control disease – causing germs (bacteria, viruses, fungi, etc.) Read article here.

Contact Time and Disinfectants

Contact time (or dwell time) is the length of time a disinfectant’s label state s that it must remain wet on a surface in order to achieve efficacy. This time is determined through laboratory testing, the results of which are reviewed and approved by the Antimicrobials Division of the United States Environmental Protection Agency. Read about disinfection contact time.