Brophy Services Staff
“To be respected and trusted by our customers as being responsive and innovative while providing services with the best value.”
– Brophy Services Inc. Syracuse NY
Brophy Services Staff
Eileen L. Brophy, President
Oversees company operations, financial, sales, staffing, marketing, and client retention. Eileen is a lifelong resident of the Syracuse area. She has an associates degree in business administration from Central City Business Institute and an associates degree in general studies from Columbia College. Eileen is a member of the Women President’s Organization (WPO), Centerstate CEO Board of Directors, and Centerstate CEO Partners Advisory Committee.
In November of 2013 Eileen received the first ever “Woman of the Year” Award by Today’s CNY Woman magazine. She received this award for demonstrating exemplary leadership and exceptional performance in many focused efforts and professional endeavors. Achieving pinnacles of success, projecting a positive role model and mentorship to younger generations, possessing an innovative spirit and advocating for women’s issues. In April 2011 Eileen received the Ann Michel Distinguished Entrepreneur Award from the Falcone Center for Entrepreneurship and WISE (Women Igniting the Spirit of Entrepreneurship). She was also chosen by Syracuse University Whitman School of Management to participate in their Corporate Entrepreneurship program. In 2010, Brophy Services Inc. became the only building service contractor within a 500-mile radius to privately label their own Eco-Logo certified cleaning products. In 2009, Eileen and Brophy Services became a certified Women Business Enterprise making Brophy Services the largest locally female owned and operated cleaning service in Central New York. In 2007-2008 she participated in a mentor-protégé program through WISE in her efforts to continue advancing her education and company.
AJ Russell, Director of Operations
AJ is an ISSA/CIMS Expert and CITS Trainer, with over 10 years of industry experience. AJ spent several years with Brophy Services as Quality Control Manager, before leaving to try a new opportunity in Distribution/Sales, as a Chemical and Equipment Specialist with Johnston, Food Service and Cleaning Solutions, in Auburn, NY.
AJ has a Bachelor’s Degree in Communication Studies with a concentration in public speaking and interpersonal communication. He has also completed the Dale Carnegie, Skills for Success training Program in order to further upon his interest in the study of how people communicate. As the oldest son of Eileen Brophy, AJ has also taken an interest in helping secure a positive future for Brophy Services with a concentration in expanding our vertical markets, breadth of services and geographic region in which we operate.
In previous years AJ has involved himself with clubs, forums/programs, and organizations that are both politically and socially oriented in order to remain involved to the extent possible, politically as well as socially. AJ’s interests in this capacity began upon getting involved with volunteer projects dating back as far as joining a clean-up crew in the wake of Hurricane Katrina. In his spare time AJ is an avid outdoorsman, and a very responsible fur parent to his two English Mastiffs, Jax and Traeger!
Dianne Johnson, Director of Finance
Dianne came on board as a team player in 2007 during a family hardship. Though this was a tough time for the family and business she picked up the pieces alongside Eileen, President and paved the way for a more promising future. The tasks that were completed by her such as answering phones, filing, laundry, customer service and other office related responsibilities are now being handled by (4) additional office personnel. After years of handling the internal operations Dianne has settled into the Director of Finance role. Her duties include Accounts Payable, Accounts Receivable, managing Health Insurance and our 401k program, along with answering any questions our staff may have. Let’s be honest she is a walking Brophy dictionary. Dianne graduated 13th in her class with a Business Degree from Ogdensburg Free Academy in 1964. To further her education she completed Accounting I at Bryant and Stratton, which has allowed her to develop with the demands of our growing company. She also received the Vinciguerra Leadership Program Certification. Outside of her work schedule she spends time with her extended family, visits her summer home on the St. Lawrence River, works out (6) days a week on her elliptical machine, but most of all she loves working beside her daughter and grandsons every day.
Jody Jones, Director of Administration
Incorporating a combined 25 years of Exceptional Customer Service, Network and Database Support, Strong Knowledge of Software Programs, Leadership and Problem Solving Skills, Reliability, Dedication, Loyalty and a Strong Attention to Detail, allowed me to be successful at filling the roles of Customer Service Representative, Claims Specialist, Human Resources/Payroll Manager, Assistant to the Executive Director, Guest Services Manager, Administrative Assistant to the CEO and COO and Office Manager. I would like to say I did not land the Director of Administration title, I earned it!
Jody has an A.A.S. degree in Gaming and Casino Management and a B.B.A. in Business Technology Management, graduating with high honors at Morrisville State College.
I recently became a Notary Public, am a member of The Society for Resource Management, Possess National Recognized Awards in the Hospitality Industry, and am an inductee of Eta Sigma Delta.
My Goal: to keep building on my Skill Sets and not settle for someone else’s dream.
Strength: Staying calm during any situation and seeing around corners.
Weakness: Thinking I can do it all.
Biggest Accomplishment: Raising children that didn’t forget where they came from, the struggles we have encountered, and the determination to set and achieve their goals.
Collin Russell, Director of Training and Development
As Director of Training and Development, Collin oversees interviewing, hiring and new employee orientation. In May of 2017, he trained with a team of individuals from around the world at the ISSA – Cleaning Management Institute in Baltimore, Maryland. This unique, innovative program paved the way for Collin to provide the necessary tools and skills to develop a successful training program for our growing company. What does that mean for your company? We differentiate from the competition, providing commitment to quality and customer satisfaction, while providing a combination of services to partner with you in maintaining your facility. Other professional areas that Collin participated in which has allowed tremendous value to the daily operations of our family owned company is Certification on hard floor surfaces, Vinciguerra Leadership Development Program, Dale Carnegie Training and additional leadership coaching throughout his career. Collin has been a dedicated, hard-working employee for the last seven years and counting.
Darin Murphy, Director of Specialty Services
Director of Specialty Services is the role in which Darin has held since the beginning of 2017, but his floor experience and customer service goes well beyond that. He started with Brophy Services over 11 years ago and knows many aspects of our customers and our daily operations. Being one of Brophy’ s most dedicated, loyal employees he takes pride in his work. If he can’t figure it out, he will search until he gets the job done and above client expectations. Darin’s daily responsibilities include directing his floor crew, problem solving, provides attention to detail and most importantly provides assistance to where ever the company needs it. Over the course of his career he has professionally grown by attending the Dale Carnegie program, Toast Masters, 2017 ISSA and Vinciguerra’ s Leadership Program.
Weakness: He never asks for help
Strengths: He is very determined and has a smile that no one can say “No” too!
His lifelong goal is to give back to the community. Though his job has been demanding of his time he plans to volunteer in the future. Every moment he gets he shares it with his children.
Brad Bouthillier, Director of Janitorial Services
Brad is a lifelong resident of the Syracuse area. His educational background includes an A.A.S degree in Business Administration and an A.A.S. degree in Respiratory Care. He was inducted into The National Society of Leadership and Success, Sigma Alpha Phi during his studies at Onondaga Community College. He is also affiliated with the National Board for Respiratory Care and the American Association for Respiratory Care. He is also an active first responder in the Central New York area.
Brad joins the team at Brophy Services with superb communication, organizational skills, and leadership ability. He sets high standards and expectations not only for himself but for those he works with, precepts and mentors. During his years of experience in the healthcare field he has been recognized by his superiors for his exceptional work ethic and collaborative approach to implement new initiatives.
Brad has an upbeat personality and is always ready for a challenge. His friends and family would attest to his dependability and attention to detail. He is elated to be part of the team at Brophy Services as it will be a great way to further contribute to the cleanliness and safety of the people within his community.
In his free time, Brad loves to be outdoors in any of the crazy seasons that Central New York throws his way! He and his wife are both avid Syracuse Orange fans as well!
Chopper M., Mascot
Chopper started with Brophy Services in May 2011. He is the company mascot that enjoys stealing shoes, hats, bottles, boots, cups, etc. Pretty much anything anyone leaves around the office or in a trash can that he can tip over. He loves the attention he gets when he steals something and gets chased. He also loves running into the garage when the staff opens the door. He knows that’s step one in how you get more treats. We haven’t quite taught him how to “clean up” after himself so he needs a little work. If you ever want to meet Chopper, just stop by the office. He will be happy to greet you and give you a sniff of approval.
Staff Policies and Training
At Brophy Services, we consider our staff the most valuable resource. The application of our management philosophy coupled with a careful recruiting procedure followed by intensive training programs, have given us a stable work force and one of the lowest staff turnover rates in our industry.
We carefully recruit our staff, screening them for trustworthiness, reliability and willingness to learn among other factors. Although most recruited people have prior experience in the building industry, they will still be exposed to our innovative and intensive technical training programs. Training programs in a classroom and on-site facility settings typically cover a broad spectrum of topics. Cleaning processes only cover a small portion of the training program, others safety concerns addressed are:
- Basic Workplace Safety Practices
- Sexual Harassment Awareness
- Back Safety Training
- OSHA Regulations
- Chemical Safety
- Blood borne Pathogens Safety
- Building Security Procedures
Brophy Services supervisors and area managers participate in periodic training sessions, trade shows, and seminars hosted by some of the trade organizations we are active in. All staff members are encouraged to participate as these professional organizations help employees keep abreast of new materials, procedures, equipment, and innovative ideas in the Building Services Industry.