Brophy Services Staff
“To be respected and trusted by our customers as being responsive and innovative while providing services with the best value.”
– Brophy Services Inc. Syracuse NY
Brophy Services Staff
Eileen L. Brophy, President
Oversees company operations, financial, sales, staffing, marketing, and client retention. Eileen is a lifelong resident of the Syracuse area. She has an associates degree in business administration from Central City Business Institute and an associates degree in general studies from Columbia College. Eileen is a member of the Women President’s Organization (WPO), Centerstate CEO Board of Directors, and Centerstate CEO Partners Advisory Committee.
In November of 2013 Eileen received the first ever “Woman of the Year” Award by Today’s CNY Woman magazine. She received this award for demonstrating exemplary leadership and exceptional performance in many focused efforts and professional endeavors. Achieving pinnacles of success, projecting a positive role model and mentorship to younger generations, possessing an innovative spirit and advocating for women’s issues. In April 2011 Eileen received the Ann Michel Distinguished Entrepreneur Award from the Falcone Center for Entrepreneurship and WISE (Women Igniting the Spirit of Entrepreneurship). She was also chosen by Syracuse University Whitman School of Management to participate in their Corporate Entrepreneurship program. In 2010, Brophy Services Inc. became the only building service contractor within a 500-mile radius to privately label their own Eco-Logo certified cleaning products. In 2009, Eileen and Brophy Services became a certified Women Business Enterprise making Brophy Services the largest locally female owned and operated cleaning service in Central New York. In 2007-2008 she participated in a mentor-protégé program through WISE in her efforts to continue advancing her education and company.
Jon Denney, Vice President
Jon Denney was the founder and CEO of Avalon Copy Centers; digital printing company based in Syracuse, New York with other facilities in Utica, Rochester, and Buffalo, NY. After selling Avalon to a couple of his key leaders, Jon became a professional business coach and consultant working with business owners around the United States and Canada. In 2012, Jon became president of the Professional Business Coaches Alliance – North America’s premier alliance of independent business coaches. Jon started off with Brophy Services in 2016 as an outside consultant and business coach to Eileen Brophy MacCombie. Jon now works full-time at Brophy Services as Vice President. Jon’s primary responsibilities include leadership development, business system implementation, customer service enhancements, and business development.
AJ Russell, General Manager
AJ is an ISSA/CIMS Expert and CITS Trainer, with over 10 years of industry experience. AJ spent several years with Brophy Services as Quality Control Manager, before leaving to try a new opportunity in Distribution/Sales, as a Chemical and Equipment Specialist with Johnston, Food Service and Cleaning Solutions, in Auburn, NY.
AJ has a Bachelor’s Degree in Communication Studies with a concentration in public speaking and interpersonal communication. He has also completed the Dale Carnegie, Skills for Success training Program in order to further upon his interest in the study of how people communicate. As the oldest son of Eileen Brophy, AJ has also taken an interest in helping secure a positive future for Brophy Services with a concentration in expanding our vertical markets, breadth of services and geographic region in which we operate.
In previous years AJ has involved himself with clubs, forums/programs, and organizations that are both politically and socially oriented in order to remain involved to the extent possible, politically as well as socially. AJ’s interests in this capacity began upon getting involved with volunteer projects dating back as far as joining a clean-up crew in the wake of Hurricane Katrina. In his spare time AJ is an avid outdoorsman, and a very responsible fur parent to his two English Mastiffs, Jax and Traeger!
Dianne Johnson, Director of Finanace
Jody Jones, Director of Operations
Collin Russell, Director of Client Services
Darin Murphy, Director of Special Services
Chopper started with Brophy Services in May 2011. He is the company mascot that enjoys stealing shoes, hats, bottles, boots, cups, etc. Pretty much anything anyone leaves around the office or in a trash can that he can tip over. He loves the attention he gets when he steals something and gets chased. He also loves running into the garage when the staff opens the door. He knows that’s step one in how you get more treats. We haven’t quite taught him how to “clean up” after himself so he needs a little work. If you ever want to meet Chopper, just stop by the office. He will be happy to greet you and give you a sniff of approval.
Staff Policies and Training
At Brophy Services, we consider our staff the most valuable resource. The application of our management philosophy coupled with a careful recruiting procedure followed by intensive training programs, have given us a stable work force and one of the lowest staff turnover rates in our industry.
We carefully recruit our staff, screening them for trustworthiness, reliability and willingness to learn among other factors. Although most recruited people have prior experience in the building industry, they will still be exposed to our innovative and intensive technical training programs. Training programs in a classroom and on-site facility settings typically cover a broad spectrum of topics. Cleaning processes only cover a small portion of the training program, others safety concerns addressed are:
- Basic Workplace Safety Practices
- Sexual Harassment Awareness
- Back Safety Training
- OSHA Regulations
- Chemical Safety
- Blood borne Pathogens Safety
- Building Security Procedures
Brophy Services supervisors and area managers participate in periodic training sessions, trade shows, and seminars hosted by some of the trade organizations we are active in. All staff members are encouraged to participate as these professional organizations help employees keep abreast of new materials, procedures, equipment, and innovative ideas in the Building Services Industry.